Our Guarantee To You
As designers, it’s important for us to establish a fair and mutually beneficial working relationship with our clients. While we understand that you may be curious to see specific design work before making a payment, there are a few reasons why we follow a payment-first policy for the packages available directly from the website:
Time and Effort: Designing custom work requires a significant investment of time, effort, and creative energy. By requesting payment upfront, we ensure that our designers’ valuable skills and time are compensated fairly.
Professionalism and Commitment: Receiving payment before starting a project demonstrates the professionalism and commitment of both parties involved. It sets a clear expectation that we are dedicated to delivering high-quality design work, and it reinforces your commitment to working collaboratively with us.
Protecting Intellectual Property: Design work is valuable intellectual property. By requesting payment upfront, we protect our designs from being used or shared without appropriate compensation. It also safeguards the integrity of our creative process and helps maintain the exclusivity of our designs.
Client Investment: Making an initial payment shows that you, as the client, are invested in the project and serious about moving forward. It ensures a level of commitment from both sides and helps us prioritize projects accordingly.
Trust and Respect: Our payment-first policy is not meant to create a barrier or distrust between us and our clients. Rather, it establishes a foundation of trust, transparency, and respect. We strive to provide exceptional design services, and we believe that by starting the project on a mutually beneficial footing, we can foster a positive working relationship.
Rest assured that we have a portfolio showcasing our previous work, along with a case study outlining our design process. We’re more than happy to answer any questions you may have or discuss your project in detail before moving forward with payment. Our guarantee to you is to ensure that both parties are comfortable and confident in the design process.
Please note that our payment first policy only applies to the packages which are available directly from the website.
All larger projects will be considered on a case-by-case basis, and will only require a deposit to secure our services. Final payment will be required prior to sending the appropriate files into the print queue.
We do not outsource any of our design work. Everything is covered in-house in our design studio based in the Sperrin mountains in Ireland.
You will have a single point of contact from initial enquiry to completed order.
Money Back Guarantee
We have no doubt that by collaborating as a partnership, we can produce designs which you are 100% happy with.
However, in the unlikely event you are dissatisfied with our work, we do offer a 100% refund should either party decide to terminate the project before its completion.
We value client satisfaction and believe in the importance of a mutually beneficial working relationship.
While we strive to deliver designs that exceed your expectations, we understand that creative preferences can vary.
If, despite our best efforts, you find yourself dissatisfied with our work, we are committed to addressing your concerns and finding a resolution.
Whether that involves revisiting the design, providing alternative solutions, or discussing a refund, our aim is to ensure your happiness and maintain our reputation for exceptional design services.