FAQ
Select from one of our FAQ’s (Frequently Asked Questions) for general advice, or contact us for any specific requirements.
How do I place an order and make payment?
Orders may be placed directly online if one of our packages suits your needs. Should you require a custom package, please contact us and we will be more than happy to assist.
What are your delivery options?
Unless otherwise stated, all products ordered directly from the website are delivered to your doorstep free of charge, within the UK and the ROI. Custom orders will be treated on an individual basis.
What types of payment to you accept?
We accept debit/credit cards along with BACS bank transfers. We can also accept cash if you are local.
I have my own artwork, can I use it?
Please feel free to forward your artwork to us and we will check it over for you. We can then advise you if it is suitable for print, or how to rectify any issues.
Should you prefer we can do the legwork for you (a design fee applies). All artwork must be provided in pdf format at 300dpi, with the required trim size, the safe area, and the bleed requirements.
We can also forward upon request a pdf template for your particular requirement.
Can I see samples of your previous work?
We have a selection of our previous work on our Portfolio page, along with a more detailed showing of the design process on our Case Study page.
What is the typical turnaround time for printing orders?
The actual print turnaround time is normally five to six working days, so if you have provided us with your own print ready artwork you can work on this timescale.
If, however, you have ordered a print and design package, you will also need to factor in the design stage, which can be affected by different parameters. These include the complexity of the work and the speed at which we are supplied with images & text for us to carry out the design process.
Do you offer rush or expedited printing services for urgent orders?
Yes, we can arrange this, and will endeavour to arrange the best possible outcome for you. Please contact us with your specific requirements.
Do you offer bulk or wholesale pricing for larger print orders?
Should you require a bulk buy quote of a single product, or a multi product quote, please contact us directly so we may offer you the best price possible tailored to your needs.
What options do you provide for paper quality and thickness?
There are differing paper type options on each product page (where available), but if you are unsure as to which to choose we can advise on the best option for that particular product.
What's your policy on proofing and reviewing designs before final printing?
We will, based on your instructions and our design expertise, provide you with a draft design for you to approve. We will make amendments (within fair practice) until you are happy with the design. Only once you have approved and signed off a final design, and if relevant any final payments have been made, will your items be assigned to the print run.
Can I make changes to my final design after it's been submitted? Are there any fees for changes?
This would depend upon where the job is in the print cycle. Once assigned to the print run, any further changes (if possible, not guaranteed) would incur additional charges and a shipping delay.
Do you offer mailing services, such as direct mail campaigns for flyers and postcards?
We have produced tens of thousands of election flyers and are familiar with the process involving supplying banded flyers to the Post Office for distribution. Please get in touch if you have any specific requirements.
What is your policy on returns and refunds if there are issues with the printed products?
Returns and refunds are only possible if there is physical damage to the product, either during the printing process or during transit. The Print Men are not responsible for any errors or omissions within the design of the product, as it will have been signed off by the client prior to being sent to print.
We hope we have answered any questions you may have above.
If not, please feel free to get in touch and we will be happy to help!